PRIVACY POLICY

  1. At OTILYAS, we are committed to providing our customers with a seamless and enjoyable online shopping experience. Our jewelry online store is built on a foundation of trust, transparency, and customer satisfaction. Below are some key policies that govern our online store.
  2. Quality Assurance: We take great pride in the craftsmanship and quality of our jewelry pieces. Each item is carefully inspected to ensure it meets our high standards before being shipped to you.
  3. Secure Checkout: Your online security is of utmost importance to us. Our website is equipped with industry-standard encryption technology to safeguard your personal and financial information during the checkout process.
  4. Shipping and Delivery: We strive to process and ship your orders in a timely manner. Our shipping rates and estimated delivery times are clearly communicated at checkout. Please refer to our Shipping Policy for more details.
  5. Return and Exchange: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. Please review our Return Policy for specific guidelines.
  6. Privacy Policy: Your privacy is respected and protected. We do not share or sell your personal information to third parties. For a detailed explanation of how we handle your data, please read our Privacy Policy.
  7. Customer Support: Our friendly and knowledgeable customer support team is here to assist you with any questions or concerns. Feel free to contact us through email or phone, and we'll be happy to help.
  8. Jewelry Care: To ensure the longevity of your jewelry pieces, we provide care instructions and recommendations on how to maintain their beauty

 Order Cancellation Policy

We understand that sometimes plans change, and you may need to cancel an order. Here's our order cancellation policy to guide you through the process:

  1. Cancellation Period: You have a window of 24 hours from the time of placing your order to request a cancellation. Please note that after this period, we may have already started processing your order.

  2. How to Request: To cancel your order, please email us at otilyas@gmail.com within the 24-hour window. Provide your order number and a brief explanation for the cancellation.

  3. Refund Process: If your cancellation request is within the 24-hour period, we'll initiate a full refund to your original payment method. Please allow a few business days for the refund to reflect in your account.

  4. Orders in Progress: If your order has already entered the processing or shipping stage, unfortunately, we won't be able to cancel it. In this case, you can follow our return policy to initiate a return once you receive the item.

  5. Custom Orders: Please note that custom-made pieces are exempt from order cancellations as they are crafted specifically for you.

  6. Minimum Age: Our jewelry is designed for individuals aged 18 and above. 

We value your understanding and cooperation in adhering to our order cancellation policy. Our aim is to provide you with the best service while maintaining a fair and transparent process. If you have any questions or concerns, please reach out to us at +972-054-7829289 or otilyas@gmail.com

At OTILYAS, we are dedicated to providing you with an exceptional shopping experience and creating jewelry that speaks to your soul. Our policies are designed to make your journey with us a memorable one. Thank you for being a part of our vibrant community of empowered individuals who dare to express their uniqueness through wearable art.


Welcome to OTILYAS – wearable art designed to express individuality and authenticity.
Your privacy, trust, and experience are deeply valued. This document explains how we handle your information and what principles guide our online store.

1. Our Commitment

At OTILYAS, we are committed to providing a safe, transparent, and inspiring online shopping experience.
We respect your privacy and comply with the Israeli Privacy Protection Law (Amendment 13) and international regulations including the GDPR (General Data Protection Regulation).

2. Information We Collect

We collect and process only the information necessary to provide our services and improve your experience:

  • Contact details: name, email address, phone number, shipping and billing addresses.

  • Order details: products purchased, payment method (processed securely by our payment provider; we do not store card information).

  • Device and usage data: IP address, browser type, device type, session duration, and pages visited.

  • Cookies and analytics: we use cookies, Meta Pixel, and Google Analytics to analyze performance, improve site functionality, and personalize your experience.

  • Newsletter and marketing preferences: when you subscribe voluntarily to receive updates.

  • Customer service communication: messages sent via forms, email, or social media.

We do not knowingly collect information from individuals under the age of 18 without parental consent.

3. How We Use Your Information

We use your personal data for the following purposes:

  1. To process and deliver your orders efficiently.

  2. To provide customer support and respond to inquiries.

  3. To send order updates, receipts, and shipment tracking.

  4. To send marketing content or newsletters (only if you’ve opted in).

  5. To improve our website, collections, and customer experience.

  6. To comply with legal obligations and maintain transaction records.

  7. To ensure website security and fraud prevention.                                                       

  4. Cookies and Tracking

our website uses cookies and similar technologies to:

  • Remember your preferences and cart items.

  • Analyze traffic (via Google Analytics).

  • Measure ad performance (via Meta Pixel and Shopify analytics).

When you first visit our site, a Cookie Consent banner will appear — you can choose to accept, reject, or customize your cookie preferences at any time.
You can also clear or block cookies through your browser settings.

5. Data Sharing and Third-Party Services

We only share information with trusted service providers essential for operating our business, such as:

  • Shipping carriers (e.g., Israel Post, Boxit, UPS).

  • Payment processors (e.g., Shopify Payments, PayPal).

  • Email and newsletter services (e.g., Klaviyo, Shopify Email).

  • Analytics and advertising platforms (Google, Meta, TikTok).

Each provider is contractually obligated to protect your data and comply with privacy regulations.
We never sell or rent your personal data to third parties.

6. Data Security

We use advanced encryption (SSL) and follow industry standards to protect your information.
Access to personal data is limited to authorized staff only.
Although no online system is entirely immune to risks, we take all reasonable steps to safeguard your data.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction, deletion, or restriction of processing.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with your local data protection authority if you believe your rights were violated.

To exercise these rights, contact us at : otilyas@gmail.com

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (for example, tax and accounting regulations).

9. International Transfers

Because we use global platforms like Shopify, PayPal, and Google, some of your data may be transferred and processed outside Israel or the EU.
All transfers comply with applicable privacy standards and use secure data-transfer mechanisms.

10. Third-Party Links

Our site may contain links to external websites (e.g., Instagram, Facebook, Google).
OTILYAS is not responsible for the privacy practices or content of these third-party sites.
We encourage you to review their privacy policies separately.

11. Communication Preferences

You can unsubscribe from promotional emails anytime by clicking “Unsubscribe” at the bottom of any newsletter or by emailing otilyas@gmail.com
We may still send you essential transactional messages (order confirmations, shipping updates, etc.).

12. Order Cancellation Policy

  • Cancellation window: You may cancel your order within 24 hours of purchase by emailing otilyas@gmail.com with your order number.

  • Refunds: Full refunds are issued if cancellation occurs within 24 hours.

  • Orders already processed or shipped cannot be canceled but may be returned according to our Return Policy.

  • Custom orders: Non-cancelable, as they are handcrafted especially for you.

13. Returns & Exchanges

We want you to love your piece. If you’re not fully satisfied, you may return or exchange your item according to our Return Policy.
Returned items must be in their original condition and packaging.

14. Shipping & Delivery

We aim to ship orders promptly.
Rates, delivery times, and tracking details are displayed at checkout and in your order confirmation email.
See our Shipping Policy for detailed information.

15. Quality & Craftsmanship

Each OTILYAS creation is handmade with care and individually inspected before shipment.
We take pride in maintaining exceptional craftsmanship and quality across all collections.

16. Jewelry Care

To preserve your jewelry’s beauty, avoid contact with water, perfume, or harsh chemicals.
Store your pieces in a dry, soft pouch when not worn.

17. Contact Information

OTILYAS
sheinkin 17 - tlv
+972-54-782-9289
otilyas@gmail.com

18. Governing Law

This Policy is governed by the laws of the State of Israel.
The exclusive jurisdiction for any disputes shall be the competent courts in Tel Aviv–Jaffa.

Your Trust, Our Promise

By using our website, you acknowledge that you have read and understood this Privacy Policy & Store Terms.
We believe in transparency, integrity, and artistry — every detail of OTILYAS is designed to respect your individuality and your privacy.