Hilloy earrings

At OTILYAS, we are committed to ensuring a smooth and timely delivery process for all our customers. Our Delivery Policy outlines the details and procedures related to shipping and receiving your jewelry pieces. Here are the key points of our Delivery Policy:

1. Shipping Options: We offer various shipping options to accommodate your preferences and delivery needs. During the checkout process, you will have the opportunity to select the shipping method that suits you best.

2. Each jewelry piece is meticulously handcrafted, tailored just for you WITH dedication into every detail. Once you place an order, please allow us 7-14 business days to create your masterpiece. The jewelry is shipped via registered air mail with a tracking code, ensuring that you can follow its journey to you.

3. While we do our best to provide accurate delivery times, please keep in mind that occasional delays might occur due to factors beyond our control, such as customs or holidays. Any customs taxes are the responsibility of the buyer.

   Returns and Exchanges: Your satisfaction is our priority. If you're not completely happy with your purchase, you have 14 days from receipt to return or exchange unworn jewelry. Simply reach out to us at OTILYAS@GMAIL.COM to initiate the process.

   Returned jewelry must be in its original, unworn condition and packaging. Please note that custom-made and sale items are final sale and cannot be returned or exchanged. Shipping costs are non-refundable, and return shipping fees are the responsibility of the buyer.

   Refunds: Once we receive your returned item and inspect it, we'll promptly notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, typically within a certain number of days, and credited to your original method of payment.

   For pieces made of full gold, kindly note that the refund amount will be 80% of the purchase value.

   We're here to assist you at every step, ensuring your experience with OTILYAS is as beautiful as the jewelry itself. For the full details of our policy, please visit our website.

   Your satisfaction and trust mean the world to us.

4.  we strive to provide you with top-notch quality and service. While we want every shopping experience to be perfect, there are a few scenarios where partial refunds may apply. Please take a moment to review these cases:

   1. Item Condition: For us to process a full refund, the returned item must be in its original condition, unworn, and with all its components intact. If an item is returned to us in a condition that prevents us from reselling it as new, a partial refund may be issued.

   2. Damage or Missing Parts: If an item is returned to us with damage or missing parts that occurred after your receipt of it, a partial refund might be granted. We recommend thoroughly inspecting your purchase upon delivery to ensure its integrity.

   3. Exceeding 14 Days: Our return window is 14 days from the date of delivery. If an item is returned more than 14 days after its delivery, it may not be eligible for a full refund. However, we'll still do our best to assist you.

5. Tracking Information: For your convenience, we provide tracking information for all shipped orders. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor the status of your package.

6. Shipping Rates: Our shipping rates are calculated based on the delivery location and the chosen shipping method. The shipping costs will be clearly displayed during the checkout process.

7. International Shipping: We offer international shipping to customers around the world. Please be aware that international shipments may be subject to customs fees, taxes, or import duties, which are the responsibility of the recipient- 

   It is the buyer responsibility to pay any taxes that customs might claim.

8. Shipping Address: It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for delayed or undelivered packages due to incorrect address details.

9. Delivery Confirmation: Once your package is successfully delivered, we may send you a delivery confirmation notification to ensure that you have received your order.

10. Shipping Partners: We work with reputable shipping carriers to ensure the safe and secure delivery of your jewelry pieces.

11. custom and sale pieces are final sale and may not be returned or exchanged.

deliveries to israel -

Free home delivery on purchases over 300 NIS - arrives within 5-7  business days throughout the country.
You can choose free self-collection from the store in Petach- tikva

• Need a gift for today? You can order express delivery from now to now by phone coordination in front of the store.

International Shipping
Free express delivery on purchases over NIS 850 - arrives with a courier to your home within 5-7 business days.
Shipping cost for purchases below this amount - NIS 120.

Please note that delivery times may be affected by unforeseen circumstances, such as extreme weather conditions or carrier delays. If you have any questions or concerns about your order's delivery status, please don't hesitate to contact our customer support team. We are here to assist you and make your shopping experience with OTILYAS a memorable one. Thank you for choosing us as your destination for unique and empowering wearable art.

address for returns

Hakorem 11 st.

petach tikva

post code- 4977323

israel