1. At OTILYAS, we are committed to providing our customers with a seamless and enjoyable online shopping experience. Our jewelry online store is built on a foundation of trust, transparency, and customer satisfaction. Below are some key policies that govern our online store:
  2. Quality Assurance: We take great pride in the craftsmanship and quality of our jewelry pieces. Each item is carefully inspected to ensure it meets our high standards before being shipped to you.
  3. Secure Checkout: Your online security is of utmost importance to us. Our website is equipped with industry-standard encryption technology to safeguard your personal and financial information during the checkout process.
  4. Shipping and Delivery: We strive to process and ship your orders in a timely manner. Our shipping rates and estimated delivery times are clearly communicated at checkout. Please refer to our Shipping Policy for more details.
  5. Return and Exchange: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. Please review our Return Policy for specific guidelines.
  6. Privacy Policy: Your privacy is respected and protected. We do not share or sell your personal information to third parties. For a detailed explanation of how we handle your data, please read our Privacy Policy.
  7. Customer Support: Our friendly and knowledgeable customer support team is here to assist you with any questions or concerns. Feel free to contact us through email or phone, and we'll be happy to help.
  8. Jewelry Care: To ensure the longevity of your jewelry pieces, we provide care instructions and recommendations on how to maintain their beauty
contact info.

tel- +972-54-7829289

address- hakorem 11 . petach tikva . israel

 Order Cancellation Policy

We understand that sometimes plans change, and you may need to cancel an order. Here's our order cancellation policy to guide you through the process:

  1. Cancellation Period: You have a window of 24 hours from the time of placing your order to request a cancellation. Please note that after this period, we may have already started processing your order.

  2. How to Request: To cancel your order, please email us at otilyas@gmail.com within the 24-hour window. Provide your order number and a brief explanation for the cancellation.

  3. Refund Process: If your cancellation request is within the 24-hour period, we'll initiate a full refund to your original payment method. Please allow a few business days for the refund to reflect in your account.

  4. Orders in Progress: If your order has already entered the processing or shipping stage, unfortunately, we won't be able to cancel it. In this case, you can follow our return policy to initiate a return once you receive the item.

  5. Custom Orders: Please note that custom-made pieces are exempt from order cancellations as they are crafted specifically for you.

  6. Minimum Age: Our jewelry is designed for individuals aged 18 and above. 

We value your understanding and cooperation in adhering to our order cancellation policy. Our aim is to provide you with the best service while maintaining a fair and transparent process. If you have any questions or concerns, please reach out to us at +972-054-7829289 or otilyas@gmail.com

At OTILYAS, we are dedicated to providing you with an exceptional shopping experience and creating jewelry that speaks to your soul. Our policies are designed to make your journey with us a memorable one. Thank you for being a part of our vibrant community of empowered individuals who dare to express their uniqueness through wearable art.