Shipping policy

At OTILYAS, we are committed to ensuring a smooth and timely delivery process for all our customers. Our Delivery Policy outlines the details and procedures related to shipping and receiving your jewelry pieces. Here are the key points of our Delivery Policy:

  1. Shipping Options: We offer various shipping options to accommodate your preferences and delivery needs. During the checkout process, you will have the opportunity to select the shipping method that suits you best.

  2. Processing Time: Once your order is placed, we strive to process it as quickly as possible. Typically, orders are processed within 7-14 business days. Please note that custom or made-to-order items may require additional processing time.

  3. Shipping Times: The shipping times may vary depending on your location and the chosen shipping method. We provide estimated delivery times during the checkout process, so you can have a clear idea of when to expect your package.

  4. Tracking Information: For your convenience, we provide tracking information for all shipped orders. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor the status of your package.

  5. Shipping Rates: Our shipping rates are calculated based on the delivery location and the chosen shipping method. The shipping costs will be clearly displayed during the checkout process.

  6. International Shipping: We offer international shipping to customers around the world. Please be aware that international shipments may be subject to customs fees, taxes, or import duties, which are the responsibility of the recipient.

  7. Shipping Address: It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for delayed or undelivered packages due to incorrect address details.

  8. Delivery Confirmation: Once your package is successfully delivered, we may send you a delivery confirmation notification to ensure that you have received your order.

  9. Shipping Partners: We work with reputable shipping carriers to ensure the safe and secure delivery of your jewelry pieces.

Please note that delivery times may be affected by unforeseen circumstances, such as extreme weather conditions or carrier delays. If you have any questions or concerns about your order's delivery status, please don't hesitate to contact our customer support team. We are here to assist you and make your shopping experience with OTILYAS a memorable one. Thank you for choosing us as your destination for unique and empowering wearable art.