Warranty Certificate – OTILYAS Jewelry
Warranty Certificate – OTILYAS Jewelry
Each OTILYAS piece is handcrafted with great care and attention to detail. We stand behind the quality of our work and offer a 12-month limited warranty from the date of purchase, covering manufacturing defects in materials and craftsmanship.
Please note that this warranty does not cover:
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Natural wear and tear
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Scratches, dents, or changes in color due to contact with perfumes, creams, or water
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Damage caused by misuse, impact, or improper storage
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Plating loss resulting from friction or exposure to chemicals
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Repairs or alterations made by a third party
To keep your piece in its best condition, we recommend following the care instructions provided at the time of purchase.
In the unlikely event of a manufacturing defect, please contact us with your order number and a photo of the item. We will gladly evaluate the issue and offer a repair, replacement, or store credit if applicable.
This certificate applies only to jewelry purchased directly from OTILYAS or authorized retailers and is valid only when presented with proof of purchase.
With love,
OTILYAS