To cancel, return, or exchange an order, please write to us with the details below. We will reply with next steps.

Please include

• Full name
• Order number
• Item(s)
• Reason (cancel / return / exchange)
• Email and phone

Email
otilyas@gmail.com
Suggested subject: Cancel / return / exchange + your order number

Phone / WhatsApp
+972-54-7829289

Studio / returns address
Sheinkin 17, Tel Aviv-Yafo, Israel

Full returns & cancellation terms:
Returns, exchanges & cancellation
Native refund policy URL (may still show placeholders until legal policy scopes are granted)

Statutory distance-sale cancel: 14 days from delivery or deal summary (later). OTILYAS goodwill: 30 days from delivery on top of the law. Ordinary cancel fee: lower of 5% or ₪100.