Q&A
Frequently Asked Questions (FAQ)
Materials & Quality
What materials are your jewelry made of?
At OTILYAS, I create jewelry using gold-plated brass, solid gold (available upon request), and high-quality brass metals to ensure durability, beauty, and long-lasting elegance.
Are your jewelry pieces gold-plated or solid gold?
I offer both! Most of my pieces are gold-plated with a thick, durable layer of 18K gold for a luxurious finish. If you prefer solid gold, I can create a custom piece just for you.
Are your jewelry pieces hypoallergenic?
Yes! I use nickel-free and skin-friendly materials to minimize irritation. If you have sensitive skin, I recommend choosing sterling silver or solid gold for the best comfort. However, since materials can vary from piece to piece, I always recommend checking with me for each specific item before purchasing to ensure it meets your hypoallergenic needs.
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Customization & Special Orders
Can I order a custom-designed piece?
Yes! I love creating custom jewelry that reflects your personal style. Whether it’s a unique setting, a special engraving, or a fully bespoke design, I’m happy to bring your vision to life. Contact me for details!
How long does it take for a custom order to be made?
Custom and special orders require at least 1 month to ensure top-quality craftsmanship. The timeline may vary based on the complexity of the design and material availability.
Will my jewelry look exactly like the photos?
Each piece is handmade with care, which means slight variations may occur. The product photos serve as an estimate of the final design, but since every piece is crafted individually, yours will be truly one of a kind!
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Ordering & Shipping
How long will it take to receive my order?
Ready-to-ship items: Usually dispatched within 3-5 business days.
Custom orders: Production can take 2-4 weeks, depending on the design.
Shipping times: Vary based on location and chosen shipping method.
Do you offer international shipping?
Yes! I ship worldwide. Shipping costs and delivery times depend on your location and the shipping option you select.
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Returns, Warranty & Jewelry Care
What is your return and exchange policy?
At OTILYAS, I accept returns and exchanges within 30 days of receiving your order, as long as the item is unworn and in its original packaging. Custom-made and engraved pieces are non-refundable.
Do your jewelry pieces come with a warranty?
Yes! I offer a 30-month warranty on manufacturing defects. This does not cover normal wear and tear, so please follow proper care instructions to keep your jewelry in top condition.
How should I clean and maintain my jewelry?
To keep your jewelry looking its best:
Avoid wearing gold-plated jewelry in the shower or when applying perfume, as moisture and chemicals can cause the plating to wear off over time.
Store it in a dry, air-tight place when not in use to prevent tarnishing.
Only wipe the jewelry if absolutely necessary, using a soft, dry cloth, as frequent wiping may wear down the plating.
Can I wear my jewelry in water?
For long-lasting beauty, I recommend avoiding prolonged exposure to water, especially with gold-plated pieces, as it may wear down the plating over time. Solid gold and sterling silver pieces are more resistant but should still be cared for properly.
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Final Notes
Every piece of jewelry I create is handmade with dedication, ensuring you receive something truly special. If you have any questions, feel free to reach out to me—I am always happy to assist!