Refund policy

At OTILYAS, we take immense pride in providing you with the finest wearable art and exceptional customer service. We want you to be delighted with your purchase, and your satisfaction is our utmost priority. In the event that you wish to return an item or request a refund, we have a straightforward and transparent policy to ensure your peace of mind.

Returns: If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, and with all tags and packaging intact. Please note that customized or personalized items may not be eligible for return.

To initiate a return, kindly reach out to our customer support team at [customer support email/phone number]. They will guide you through the return process and provide you with a return authorization number. Once your return is approved, please securely package the item and include the return authorization number on the package.

Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days for refund processing].

Please note that the shipping and handling fees for the original purchase are non-refundable, and the cost of return shipping will be the responsibility of the customer, unless the return is due to a manufacturing defect or error on our part.

Exchanges: If you wish to exchange an item for a different size or style, please contact our customer support team at [customer support email/phone number]. They will assist you in processing the exchange and provide you with further instructions.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please notify us immediately upon receipt. We will arrange for a return or exchange and cover the cost of return shipping.

Cancellation Policy: If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund. However, if the order has already been shipped, you will need to follow the regular return process.

Contact Us: If you have any questions or need further assistance regarding our Return and Refund Policy, please don't hesitate to reach out to our customer support team at [customer support email/phone number].

Thank you for choosing OTILYAS, where your satisfaction is our commitment.

With warm regards,

TALI- Founder, OTILYAS